TRACK YOUR ORDER
As of March 1st, 2019, we are offering tracking with every order in the hopes to speed delivery times and avoid that our shipping partners lose packages. We are very hopeful this will make your experience with the Green Condom Club more pleasant!
As soon as your order is fulfilled, you will receive an email notification including a tracking code. Please enter it in the box of the relevant service for your location. The site will then inform you of where your order is.
So far, tracking codes are supported for the following destinations (non-exhaustive list and more may be added soon): Andorra, Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Antartica, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Guyane, Hong-Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, La Réunion, Latvia, Lebanon, Lichtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte, Monaco, The Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Russia, Saint-Barthélemy, Saint-Martin, San Marino, Saint-Pierre-et-Miquelon, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, Thailand, United Kingdom, USA, Vatican City, Wallis-et-Futuna.
Orders from 0 to 30 condoms are shipped in enveloppes and will arrive through regular mail.
Larger orders are fulfilled using regular shipping boxes and will arrive either in your mailbox or with a notification from your post office to go pick it up.
We take special care of having nondescript packaging material to respect your privacy.
Our shipping partners are the Swiss Post and the French Post. If your delivery address is in Switzerland or Lichtenstein, your package will arrive with the Swiss Post. If your delivery is in France, the EU or the rest of the world, the French Post will take care of it in relationship with one of its partners.
ATTENTION: depending on the customs and VAT regulations in your country, additional charges may be applied. The Green Condom Club declines all responsibility in that matter.
The average delivery times indicated below are in working days (Monday to Friday) and do not include the day of mailing. They only apply to major cities and urban regions, more remote areas might take longer to reach.
EU: J+3 to J+5
Rest of the world: J+5 to J+10
STORAGE AND FULFILLMENT
The Green Condom Club stores the condoms, prepare the orders and ship from a non-profit organization in Geneva, Switzerland offering a professional framework to empower people excluded from the labor market, usually because of a disability. These may include physical, sensory, psychological or mental difficulties. Since 2008, they also offer solidarity jobs and welcome young people into reintegration.
As of March 1st, 2019, we also ship from France to make your life easier if you are in the EU (no more VAT or custom taxes!).